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Send feedback from the app

To reach us without leaving Onlook, send a report.
1

Open the report form

In a project, click Help at the bottom of the left rail and choose Send feedback. Or, from the menu bar, choose Help → Report a Problem… or Share an Idea….
2

Say what it is

Under What is this?, choose A problem or An idea.
3

Describe it

Under What happened?, say what you did, what you expected, and what happened instead.
4

Send it

Choose Send report. You’ll see Thanks for the report when it’s gone. If it can’t go out straight away, it waits and goes out as soon as it can.
The report includes your message, your Onlook version and an anonymous ID so we can find what went wrong. Nothing from your project is included.

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Email us

Email contact@onlook.com. Use email if you want to attach a screenshot, or if the report form says it can’t send.

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What to include

  • The exact message you saw. Copy it word for word if you can.
  • What you were doing just before it happened.
  • A screenshot of the screen, if you’re emailing.
  • Your Onlook version. It’s at the bottom of the sidebar on the projects screen.
Don’t send code, .env files or passwords. We don’t need them to help.